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Privacy

Last Updated: 27 August 2026

Welcome to Kelly Taylor Counselling. We are committed to protecting and respecting your privacy. This
Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with
the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller
For the purposes of data protection law, the "Data Controller" is Kelly Taylor Counselling. This means we
are responsible for deciding how we hold and use personal information about you.

2. The Information We Collect
To provide professional counselling and coaching services, we need to collect and process certain
personal data. This may include:
Identity & Contact Data: Name, address, email address, telephone number, and date of birth.
Special Category (Sensitive) Data: Given the nature of counselling, we may collect information regarding your physical or mental health, medical history, GP contact details, and emotional well-being.

Session Notes: Brief, anonymised or securely coded notes summarizing counselling sessions.
Financial Data: Billing information, payment details, and records of transactions.

3. How We Collect Your DataWe collect information about you when you:
Contact us via email, phone, or our website enquiry form.
Complete intake forms or assessments prior to commencing therapy.
Share information with us verbally during counselling or coaching sessions.

4. Lawful Basis for ProcessingUnder the UK GDPR, we must have a lawful basis for processing your data. We rely on the following
bases:
Contract: Processing is necessary for the performance of our contract with you (i.e., providing
counselling/coaching services).
Legitimate Interests: For the day-to-day running of our business, record-keeping, and ensuring high
standards of practice.
Consent: In certain specific situations, we may ask for your explicit consent to process your data
(which you can withdraw at any time).
Special Category Data: Processing health data is conducted either with your explicit consent or
under the provision of health or social care (Article 9 UK GDPR).

5. How We Use Your DataYour data will only be used for the following purposes:To provide professional, safe, and effective counselling and coaching services.
To manage scheduling, appointments, and billing.
To communicate with you regarding your sessions or changes to our services.
To comply with legal, ethical, and professional body regulations (e.g., BACP, NCS).

6. Sharing Your Data
Your privacy is strictly maintained. We will not sell, rent, or trade your personal information. However,
there are limited exceptions where we may share your data:
Clinical Supervision: As is standard professional practice, client caseloads are discussed in clinical
supervision to ensure ethical standards. In these meetings, you will remain entirely anonymous; your
identity will not be disclosed.
Safeguarding & Emergencies: If we have substantial reason to believe that you or someone else is
at serious risk of harm, we may be legally or ethically obliged to contact your GP or emergency
services. Where possible, we will discuss this with you first.
Legal Obligations: If ordered by a UK court of law or required by legislation (e.g., terrorism, money
laundering).

7. Data Retention
We only keep your personal information for as long as necessary to fulfil the purposes for which it was
collected, including satisfying any legal, accounting, or insurance reporting requirements. Typically, adult client records and session notes are retained for 7 years following the end of our work together, in line
with professional insurance requirements. After this period, your records will be securely destroyed.

8. Data Security
We have implemented robust security measures to prevent your personal data from being accidentally
lost, used, accessed in an unauthorised way, altered, or disclosed:
Electronic records and devices are password-protected, encrypted, and backed up securely.
Any paper records are kept in a locked, secure filing cabinet.
Communications via email and messaging apps are treated with care, though we advise against
sending highly sensitive information via unencrypted platforms.

9. Your Data Protection Rights
Under UK data protection law, you have rights including:
Right of Access: You can ask us for copies of your personal information (often called a Subject
Access Request).
Right to Rectification: You can ask us to rectify information you think is inaccurate or incomplete.
Right to Erasure: You can ask us to erase your personal information in certain circumstances.
Right to Restriction of Processing: You can ask us to restrict the processing of your information in
certain circumstances.
Right to Object to Processing: You can object to the processing of your personal data in certain
circumstances.
If you wish to exercise any of these rights, please contact us using the details below. We will respond
within one month.

10. Contact Us & Complaints
If you have any questions about this Privacy Policy, or if you would like to exercise your rights,
please contact:
Email: contact@kellytaylorcounselling.co.uk
Phone: 07977 094081
If you feel that your data has not been handled correctly, or you are unhappy with our response to
any requests you have made regarding the use of your personal data, you have the right to lodge a
complaint with the Information

Commissioner’s Office (ICO).
ICO Contact Details:
Website: www.ico.org.uk
Phone: 0303 123 1113

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